1. Which courier company do we use?

At the moment any shipment will be done through J&T Express .

Please be noted shipping fee may be vary for Sabah & Sarawak.

2. What is estimated time of arrival of your parcel after order?

Processing time for ready stock item is 1-2 days and pre-order items is 1-2 weeks. Please be noted there is NO POSTING ON SATURDAY, SUNDAY & PUBLIC HOLIDAY.

Tracking number will be sent to your email. Standard time of arrival is 1-2 days after shipment however it is depending on the courier company should any hiccup occur. Please do not hesitate to contact us if you have not received your item(s) after 7 days.

3. Where do I check my tracking number?

Tracking number will be sent to your email within 1-2 days upon order. Please ensure that you have entered correct email address while purchase.

4. Shipping fees

Semenanjung.  FLAT RATE per order RM7.

Sabah & Sarawak : Using J&T Rate by Zone.

5. My items received missing and damaged, OMG??

Check your items within 24 hours upon receiving. Should any damage occur on the items, kindly provide us the report along with the picture of the damaged item via whatsapp (+6017-8709209). Any report after 24h hours will not be entertained.

You are allowed to choose for a REPLACEMENT or have a REFUND for the damaged items.

We are sorry to announce that we do not do international shipping at the moment. But don’t worry! We will surely let you know once we go globally!

Still have a burning question? Reach us!

WHATSAPP       : +6017-8709209 (9am-6pm, SAT & PUBLIC HOLS : CLOSED)

EMAIL                : cnbn.care@gmail.com